7. Why has the waiting list for ADSL grown so long since September?

A brief history of ADSL Service In British Columbia:

January 1998
Internet Gateway is one of the first ISPs in British Columbia to begin installing ADSL service for customers on BCTel's MMG ADSL network. At this time there is only one package available for $65/month (the same price Rogers is charging for cable modem service), and there is no speed cap.

On the MMG network, all qualifying ISPs are able to partner with BCTel to provide ADSL service to their customers. The customer pays $15/month to the ISP and $50/month to BCTel. It is up to the ISP to provide additional services to their customers, such as webspace, email and news.

July 1999
BCTel changes the package options for MMG ADSL on July 1st to reflect the various needs of both home and business customers, and to prepare for the launch of their new ADSL network. Customers are now given the option of either $39.50/month for speeds of up to 1.5Mbps or $64.50 /month for speeds of up to 2.5Mbps, with these new fee options being paid directly to the ISP.

August 1999
BCTel/Telus announces installations on the MMG network will be discontinued as of September 1st. All ISPs will be required to build their own ADSL network if they wish to continue providing ADSL service to their customers after September 1st. BCTel/Telus projections suggest to ISPs they would be able to resume ADSL installations by early October.

September 1999
BC Tel becomes "Telus" and ISPs begin adding customers to their waiting lists for future ADSL services. ISPs anticipate new install dates in October.

Internet Gateway announces the launch of our Fatwire High-Speed Internet division, which includes our new ADSL network.

October 1999
Telus begins setting up ISPs for their own ADSL networks, but launch dates are now pushed back to late November.

November 1999
Internet Gateway's launch date for our new Fatwire ADSL service is again delayed. Customers calling for installation at this time are warned of a minimum 4-8 month wait for service if they are not already on our waiting list. Internet Gateway's technicians are provided with utilities by Telus to begin performing line checks for customers on our waiting list.

December 1999
Internet Gateway prepares to begin test installations on its new Fatwire network.

January 2000
Internet Gateway begins limited customer installs on our new Fatwire ADSL network.

March 2000
Internet Gateway anticipates expanding installation capacity and coverage.

Fatwire General FAQ's

1. What Does ADSL Stand For?
2. Can I Speak On The Telephone And Surf The Internet At The Same Time?
3. How Fast Is ADSL?
4. What Do All These Different Speeds Mean?
5. How Is Internet Gateway's ADSL Service Able To Provide Such High Speed For Such A Low Price?
6. What payment methods can I use for the Fatwire services?
7. Why has the waiting list for ADSL grown so long since September?

For complete terms and conditions, please refer to the Internet Gateway Corp. Internet Connectivity Service Agreement.